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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

will be filled in either posted location

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Extensive knowledge of bankruptcy law as it applies to creditor accounts and mastery level as it pertains to the singular subject matter for the position.

2. Recommend process and procedure changes as needed to maximize efficiency of the department or to meet regulatory or bankruptcy law changes, and assist in updating policy and procedure guides.

3. Handle complex bankruptcy matters that arise from incoming calls, correspondence, and/or Bankruptcy Specialist inquiries.

4. Ensure teammates have followed standardized bankruptcy procedures for all assigned accounts and monitor objectives using standard management reporting systems.

5. Provide ongoing training and feedback to teammates to ensure appropriate performance, engagement, and career development.

6. Meet established performance objectives for assigned accounts/area as measured by volume, timeliness, recovery, etc.

7. Provide information and feedback on an ongoing basis to ensure continuous improvement in Bankruptcy Management processes, assisting with department projects.

8. Ensure execution and compliance with all policies and procedures.

9. Make recommendations for teammates regarding employment, training, performance ratings, salary changes, promotions, transfers and terminations. Also establish priorities and resolve teammate issues.

10. Perform other duties as directed by Bankruptcy Management Leader or Bankruptcy Manager.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent education and/or training

2. Three years of bankruptcy, collections or recovery experience. Minimum of 2 years' experience with bankruptcy.

3. Strong communication and analytical skills

4. Very good negotiating skills

5. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

6. Thorough knowledge of bankruptcy law and procedures

7. Exceptional when participating in a team environment

Preferred Qualifications:

1. Bachelor's degree in a business related field

2. Previous leadership experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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