Job Duties and Responsibilities:

• Focus on providing prompt, accurate, and courteous service to ensure a high level of satisfaction for every customer.
• Prioritize building and maintaining strong relationships through attentive and professional communication, including phone and email interactions.
• Handle 30-50 calls per day, assisting customers with arranging travel plans.
• Address customer questions and requests through phone and email correspondence.
• Utilize trusted resources, including official websites and news outlets, to remain updated on international developments relevant to travel.
• Inform customers about necessary documentation, such as visas and passports, for international travel.
• Assist customers in accurately uploading required personal documents.
• Resolve technical and process-related challenges over the phone, ensuring a smooth customer experience.
• Provide patient and constructive feedback to customers while addressing their concerns empathetically and respectfully.
• Represent the organization's values by demonstrating professionalism and empathy when handling escalated issues or complaints.

Qualifications and Requirements:

• At least one year of experience in customer service, preferably in industries such as retail, hospitality, or food service.
• Strong analytical skills to identify and resolve issues effectively.
• Demonstrated ability to de-escalate conflicts while maintaining a high level of patience.
• Excellent verbal and written communication, including active listening, research, and decision-making abilities.
• Ability to manage responsibilities autonomously and efficiently.
• Skilled in using multiple systems and identifying trends through data.
• Experience in roles involving senior or retirement care, such as reception, is a plus.

Additional Info:

• Pay rate: $19-$22/hr
• Schedule: 9AM -5:30PM Monday - Friday
• Location: 100% in office in Edina
• Type: Contract to hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.